Frequently Asked Questions
Everything you need to know about your Baseus experience.
Are Baseus products covered by a warranty?
Yes, all Baseus products come with a standard 12-month warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
How can I verify the authenticity of my Baseus product?
Every genuine Baseus product features a scratch-off security label on the packaging. You can enter the unique code on our official website to verify its authenticity.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Do Baseus chargers support international voltage standards?
Most Baseus GaN chargers and power adapters support a wide voltage range of 100V-240V, making them suitable for international travel with the appropriate plug adapter.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.